Mobile ID
How It Works
Mobile ID is the recommended credential for students, faculty, and staff, with the option to obtain a physical UVA Academic ID card if needed.
If you currently have a physical UVA Academic ID card, activating your UVA Mobile ID in the Atrium Campus Connect app will permanently deactivate your physical card and it cannot be reactivated. If you later need a physical card, a new UVA Academic ID can be printed for a $25 replacement fee.
All devices must have a built-in NFC connection. Before you proceed, check your device’s NFC location.
Activate your Mobile ID
1. Upload Photos Online
Current Cardholders: Current UVA students and employees who have a recent photo can skip to Step 2.
New Users:
- Log in to the Online Cavalier Card Office using your NetBadge credentials.
- Upload a photo of one valid government-issued photo ID.
- Upload a headshot that meets the photo guidelines provided on the upload page.
- Once both uploads are complete, submit your request for approval.
An approval notice will be sent to the applicant’s email within 1-2 business days. The denied reason will be provided, if rejected, and another photo can be submitted.
After receiving the approval notice, please proceed to the next step.
2. Download the Atrium Campus Connect App
International phone users: If you experience an error in loading the app in the App Store, be sure your Apple Account country or region is set to the United States.
3. Setting Up Your UVA Mobile ID Wallet
Follow the instructions below to activate your Mobile ID. Once activated, the Mobile ID will be available for immediate use.
➢ Instructions for iPhone
- All devices must have a built-in NFC connection. Before you proceed, check your device’s NFC location.
- Open the Atrium Campus Connect App and insert your UVA email address ([email protected]) to confirm “University of Virginia” as your organization.
- Log in to the Atrium Campus Connect app with your NetBadge.
- Recommended: Enable Biometrics by going to Settings located on the bottom right of the app, select the Biometrics icon, and toggle the button to the right to enable Biometrics.
- Tap "Settings".
- Tap "Credentials".
Tap "Add to Apple Wallet" to add a pass to the Apple Wallet.
- Note: If you have a wearable you will need to repeat this step for your wearable.
- Follow the Apple prompts to activate your Mobile ID.
Once your Mobile ID is activated, the Credential in the Atrium app will show the status “Active” in green.
International Apple users: If you do not find the Atrium Campus Connect app in the app store on your phone, reset the region to the United States. Please note that changing the region may impact other functionality on your phone. Please read the details before proceeding with caution.
➢ Instructions for Android
- All devices must have a built-in NFC connection. Before you proceed, check your device’s NFC location.
- Open the Atrium Campus Connect App and insert your UVA email address ([email protected]) to confirm “University of Virginia” as your organization.
- Log in to the Atrium Campus Connect app with your NetBadge.
- Recommended: Enable Biometrics by selecting the Biometrics icon on the bottom right, and toggle the button to the right to enable Biometrics.
- Tap "Home" icon on the bottom.
- Tap "Credentials" tile.
- Tap "Add to Google Wallet".
- Follow the Android Wallet prompts to activate your Mobile ID.
Once your Mobile ID is activated, the Credential in the Atrium app will show the status “Active” in green.
International Google users: If you do not find the Atrium Campus Connect app in the app store on your phone, reset the region to the United States. Please note that changing the region may impact other functionality on your phone. Please read the details before proceeding with caution.
4. Enjoy your Mobile ID!
Please keep the following in mind:
Building Access May Take 10–15 Minutes to Become Available
After activating your UVA Mobile ID in the Atrium Campus Connect app, please allow 10–15 minutes for your credential to be registered in the UVA Academic Division building access system. During this time, your mobile credential may not yet work for building access.
Activating Your UVA Mobile ID Replaces Your Physical UVA Academic ID
If you currently have a physical UVA Academic ID card, activating your UVA Mobile ID in the Atrium Campus Connect app will permanently deactivate your physical card and it cannot be reactivated. If you later need a physical card, a new UVA Academic ID can be printed for a $25 replacement fee.
Benefits of Mobile ID
➢ Do I have to enroll in the UVA Mobile ID program?
The UVA Mobile ID is the University's recommended and preferred credential for students, faculty, and staff; however, enrollment is optional. Individuals who prefer or require a physical UVA Academic ID card may choose to use a physical card instead.
➢ Is this just for students?
Faculty, staff, and students are eligible as long as they meet all device and software requirements.
- New students and employees are encouraged to activate a UVA Mobile ID, with physical UVA Academic ID cards available instead for those who prefer or require one.
- Current cardholders may continue the usage of their physical UVA ID card. However, if they activate their UVA Mobile ID, the physical UVA ID cards will automatically deactivate.
To switch from a UVA Mobile ID to a physical UVA ID card, visit the Cavalier Card Office during business hours. There is a $25 fee for a card replacement.
➢ Can I have both a physical UVA ID and a UVA Mobile ID?
No, you must choose between a physical Academic ID card and the UVA Mobile ID.
There is no cost for switching from a physical UVA ID card to the UVA Mobile ID. However, once your UVA Mobile ID is activated, the physical card will stop functioning immediately.
If you wish to switch back to a physical card, visit the Cavalier Card Office. A $25 card replacement fee applies.
➢ Is there a cost to get a UVA Mobile ID?
There is no cost to use your UVA ID on mobile devices.
➢ Do I have to have a photo?
Yes, an approved photo is required for eligibility.
➢ What's the difference between a physical UVA ID card and the UVA Mobile ID?
Both the physical UVA Academic ID card and the UVA Mobile ID are official University credentials and are accepted at all services across Grounds. However, the UVA Mobile ID offers enhanced security and privacy features, providing a more secure and convenient experience for transactions and building access.
➢ How many devices can I add?
You can add your UVA Mobile ID to one phone. If you use an Apple device, you may also add your credential to a paired Apple Watch, allowing access from both your iPhone and Apple Watch. Support for Android wearables is coming soon.
➢ What happens if I get a new device?
If you get a new device, you will need to set up your UVA Mobile ID again on that device. The steps depend on whether you are using an Android or Apple device.
Android Users:
The UVA Mobile ID will need to be removed from the wallet of your old device first. If you no longer have access to the old device, please contact the Cavalier Card Office to remove it from your account.
Download the Atrium Campus Connect app on your new device.
Log in with your UVA credential and activate the mobile pass.
Apple Users: If you don’t have access to your old device:
- On your new device, go to Settings > Apple Account.
- Scroll down to the list of devices linked to your account and remove your old device if it is still listed.
- Then proceed to activate your UVA Mobile ID on your new device using the Atrium Campus Connect app.
If you still have access to your old device:
- Ensure your Duo Mobile app is set up on your new device.
- On your old device, open Apple Wallet and select your UVA Mobile ID.
- Tap the information icon in the top right corner and select Remove Card.
- Once removed, open the Atrium Campus Connect app on your new device and follow the steps to add your UVA Mobile ID.
If you are unable to remove the UVA Mobile ID from the old device on your own OR you have changed your Apple ID, please contact the Cavalier Card Office for help.
➢ I can't find the Atrium Campus Connect app in the app store.
If you cannot find the Atrium Campus Connect app in the app store on your phone, reset the region to the United States. Please note that changing the region may impact other functionality on your phone. Please read the details before proceeding with caution.
➢ What are the hardware requirements for Mobile ID?
- Apple: iPhone SE, iPhone 6s, iPhone 6s Plus or later running the latest version of iOS 2.
- Android: version 6.0 or later.
- All devices must have a built-in NFC connection. Ensure your device’s NFC location.
➢ What if I have a question that isn’t here in the FAQs?
Contact the Cavalier Card Office at [email protected] or 434-924-4508.
Business hours are Monday– Friday from 9:00 am – 4:30 pm.
The UVA ID Disclosure Statement can be found at https://uvapolicy.virginia.edu/policy/hrm-002.
➢ What do I do if my device (UVA Mobile ID) is not pairing with the reader?
The NFC (near field communication) antenna must directly face the reader to activate the UVA Mobile ID on your devices successfully. The NFC antenna location varies by device manufacturer and model. If you are not sure where the NFC chip is located, use the links below to find your device and the NFC location:
Apple | Samsung | Huawei | Google Pixel | Motorola | LG | HTC
➢ What information is included on the UVA Mobile ID?
Detailed profile information can be found through the Atrium Campus Connect app. Information includes:
- Chosen name
- ID number
- Campus classification
In addition, the app will provide transactional history and account balance to help card users manage their meal plan or Cav Cash account.
To update your profile, visit the Personal Information section on Identity and Access Management.
➢ What do I do if my device is lost/stolen?
Deactivate your credential by logging in to the Online Cavalier Card Office and selecting Account Management → Lost/Stolen Card → Deactivate. Once your device has been recovered, return to the Online Cavalier Card Office and reactivate your credential.
➢ What do I do if there were fraudulent charges on my account?
If you notice fraudulent charges on your account, take action immediately to secure your UVA Mobile ID and prevent further unauthorized use of Cav Cash or meal plans.
Deactivate your credential by logging in to the Online Cavalier Card Office and selecting Account Management → Lost/Stolen Card → Deactivate.
Then contact the Cavalier Card Office at 434-924-4508 or [email protected]. If it is after business hours, please leave a voicemail with your name, ID number, and contact information so your request can be addressed as soon as possible.
➢ What do I do if my phone is out of battery?
iPhone XS and newer:
Express Mode with Power Reserve remains available for up to five hours after your iPhone battery reaches a critically low level and needs to be charged. To check whether Express Mode is still available, press the side button while the phone is in this low-power state.
Please note that repeatedly checking the status by pressing the side button may reduce the remaining Power Reserve time. If you intentionally power off your iPhone, Express Mode with Power Reserve will not be available.
Android devices and iPhone 6/6 Plus through iPhone X:
Your device must have battery power remaining in order to use the UVA Mobile ID.
➢ Can I use my UVA Mobile ID without a cellular signal?
Your UVA Mobile ID can be used even when your phone does not have cellular or Wi-Fi connectivity, since the credential itself is securely stored on your device. However, an internet connection is required to open and use the Atrium Campus Connect app.
If you experience any issues using your UVA Mobile ID to complete a transaction, please contact the Cavalier Card Office at [email protected] or call 434-924-4508 so we can investigate and assist.
➢ What do I do with my plastic UVA ID after switching to the UVA Mobile ID?
If you choose to switch to a UVA Mobile ID, your physical UVA ID card will be immediately deactivated and can no longer be used at any card readers on or off Grounds. This is done for security purposes to ensure that only one credential is active at a time.
You are welcome to keep your physical card as a keepsake or recycle it at the Cavalier Card Office.
➢ Can I use my UVA ID for federal, state, or local election?
Yes. Both the physical UVA ID card and the UVA Mobile ID are accepted by the Virginia Department of Elections as valid forms of identification for voting in Virginia elections.
Voters must present their original credential when voting. A photograph of a physical UVA ID card or a screenshot of a UVA Mobile ID will not be accepted as valid identification.
Acceptance of UVA IDs for voting outside of Virginia varies by state. Please review the voter identification requirements for the state in which you plan to vote before election day.
➢ What is the UVA Mobile ID in Apple Wallet?
UVA Mobile ID in Apple Wallet is an initiative of the Cavalier Card Office whereby your iPhone and Apple Watch can take on the functionality of your UVA ID. Anywhere you can swipe a card, you will be able to use your iPhone or Apple Watch.
➢ What do I need to get started?
- iPhone SE, iPhone 6s, iPhone 6s Plus or later running the latest version of iOS 2.
- Apple Watch Series 1 or later running the latest version of watchOS 3.
- Apple Account signed into iCloud.
- Atrium Campus Connect App
- Login with your NetBadge and confirm your identity with the Duo Application.
➢ How do I add my UVA Mobile ID to Apple Wallet?
➢ I am not having success adding my UVA Mobile ID to Apple Wallet. Who can help me?
Contact the Cavalier Card Office at 434-924-4508 or email [email protected]. Business hours are Monday – Friday, 9:00 am – 4:30 pm.
➢ How do I verify my Apple Watch device version?
The Series # for your Apple Watch can be found on the back of the Watch. Note: Series 0 Apple Watch is not eligible for this program.
➢ How do I verify and/or update my Apple Watch software version?
Instructions to verify and/or update your Apple Watch can be found at https://support.apple.com/en-us/HT204641
➢ On how many devices can I use my UVA Mobile ID in the Apple Wallet
You can use your UVA Mobile ID on up to two devices, one iPhone and one Apple Watch, that are signed into iCloud with the same Apple ID.
➢ Where do I go for questions about my Apple Account and/or iCloud?
Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.
➢ How do I change or recover my Apple Account password?
Instructions can be found at https://support.apple.com/en-us/HT201355.
➢ What happens if I lose my iPhone or Apple Watch? If I find it afterwards?
Use Find My iPhone to suspend or deactivate your UVA Mobile ID in Apple Wallet. Instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472.
During the Cavalier Card Office hours (Monday-Friday, 9:00 am – 4:30 pm) contact the Cavalier Card Office at 434-924-4508 to notify us to deactivate the card in the Wallet for that device.
You can also deactivate the Mobile ID by logging in to the Online Cavalier Card Office (link) and selecting Account Management → Lost/Stolen Card → Deactivate.
Once you find the device, you can reactivate it via iCloud.com and contact the Cavalier Card Office to reactivate your UVA Mobile ID.
➢ What happens if I get a new iPhone or Apple Watch?
If you get a new iPhone or Apple Watch, you will need to transfer your UVA Mobile ID to your new device before it can be used.
If you no longer have your old device:
- On your new device, go to Settings > Apple Account
- Scroll to the list of devices linked to your account, and remove the old device if it still appears.
- Then proceed to activate your UVA Mobile ID on your new device using the Atrium Campus Connect app.
If you still have your old device:
- Ensure your Duo Mobile app is set up on your new phone.
- On your old device, open Apple Wallet and select your UVA Mobile ID.
- Tap the information icon in the top right corner and select Remove Card.
- Once removed, open the Atrium Campus Connect app on your new device and follow the steps to add your UVA Mobile ID.
If you are unable to remove the UVA Mobile ID from the old device on your own OR you have changed your Apple ID, please contact the Cavalier Card Office for help.
➢ Why can't I double-tap the home button or side button when my iPhone is locked to see my UVA ID balances in Apple Pay?
When using Express Mode (iPhone 6s or later), your UVA Mobile ID will not be displayed with other cards in Apple Wallet for security reasons.
➢ If I have a passcode on my phone, will I have to enter it every time?
If you are using Express Mode, you do not have to do anything. If you are not using Express Mode, you will have to authenticate each time you access your phone. This is a user security preference. Note: Express Mode is turned on by default.
➢ Can I use Apple UVA Mobile ID if my iPhone has a dead battery?
iPhones XS and later: Express Mode with power reserve is available for up to five hours after the device’s battery needs to be charged. You can press the side button to check if Express Mode is available when your iPhone needs to be charged. Doing this often may significantly reduce the power reserve for Express Mode. If you choose to power off your iPhone, this feature will not be available.
➢ Can I use the UVA Mobile ID in Apple Wallet without cellular signal?
The UVA Mobile ID in Apple Wallet can be used even if iPhone or Apple Watch does not have network connectivity, as the UVA Mobile ID is stored on your device. If you are having any difficulty using your UVA Mobile ID to complete a transaction, report any issues to the Cavalier Card Office at [email protected] or contact 434-924-4508 so we can investigate.
➢ Does it cost anything?
There is no cost to use your UVA Mobile ID card in your Apple Wallet.
➢ Do I have to have a photo?
Yes, an approved photo is required for eligibility.
➢ Is this just for students?
Students, faculty, staff, and approved affiliates are eligible as long as they meet all device and software requirements.
- New students and employees are encouraged to activate a UVA Mobile ID, with physical UVA Academic ID cards available instead for those who prefer or require one.
- Current cardholders may continue the usage of their physical UVA ID card. However, if they activate their UVA Mobile ID, the physical UVA ID cards will automatically deactivate.
To switch from a UVA Mobile ID to a physical UVA ID card, visit the Cavalier Card Office during business hours. There is a $25 fee for a card replacement.
➢ I have my iPhone and Apple Watch set up. What if I lose one of them?
Your other device will continue to work; however, you should mark the missing device as lost on icloud.com until it is found.
➢ How do I use the UVA Mobile ID or meal plans on my account from my phone?
The same way you have always used your plastic card — simply tap the reader with your phone instead of your card.
➢ What if I have a question that isn’t here in the FAQs?
Contact the Cavalier Card Office at [email protected] or 434-924-4508.
Business hours are Monday– Friday from 9:00 am – 4:30 pm.
The UVA ID Disclosure Statement can be found at https://uvapolicy.virginia.edu/policy/hrm-002.
➢ What is the UVA Mobile ID in Google Wallet?
UVA Mobile ID in Google Wallet is an initiative of the Cavalier Card Office Office whereby your Android can take on the functionality of your UVA ID. Anywhere you can swipe a card, you will be able to use your Android phone.
➢ What do I need to get started?
To use your UVA Mobile ID on an Android device, you will need:
- Android: Version 6.0 or later
- An Android phone with NFC capability enabled
- A Google account signed in to your device or Google Wallet
- The Atrium Campus Connect app installed
- A valid UVA NetBadge login and Duo authentication to verify your identity
➢ How do I add my UVA Mobile ID to Google Wallet?
➢ I am not having success adding my UVA Mobile ID to Google Wallet. Who can help me?
Contact the Cavalier Card Office at 434-924-4508 or email [email protected]. Business hours are Monday – Friday, 9:00 am – 4:30 pm.
➢ How many devices can I use my UVA Mobile ID on in the Google Wallet?
You can use your UVA Mobile ID on a single device, your phone. Support for Android wearables is coming soon.
➢ Where do I go for questions about my Google Account and/or Wallet?
Information can be found at https://support.google.com/accounts/ or https://wallet.google.com/.
➢ What happens if I get a new Android phone?
If you are new and have never set up your UVA Mobile ID, simply follow the standard activation steps to add your UVA Mobile ID to your new phone.
If you are replacing an existing phone, your UVA Mobile ID will need to be removed from your old device before it can be added to your new one. You can do this in one of the following ways:
- Remove it from Google Wallet: Deleting your UVA Mobile ID from the Google Wallet app will immediately deactivate it on that device.
- Remove the device from your Google Account: If your phone is lost, stolen, or being traded in, you should reset the device and remove it from your Google Account to fully secure your credentials.
- Contact the ID Office: If you no longer have access to the device, the ID Office can manually revoke your UVA Mobile ID by removing the device from your profile.
For assistance, contact the Cavalier Card Office at 434-924-4508 or email [email protected].
➢ If I have a passcode on my phone, will I have to enter it every time?
If you are using Express Mode, you do not have to do anything. If you are not using Express Mode, you will have to authenticate each time you access your phone. This is a user security preference. Note: Express Mode is turned on by default.
➢ Can I use the UVA Mobile ID if my Android phone has a dead battery?
No, your device must have battery power remaining in order to use the UVA Mobile ID.
➢ Can I use the UVA Mobile ID in Google Wallet without cellular signal?
The UVA Mobile ID in Google Wallet can be used even if your phone does not have network connectivity, as the UVA Mobile ID is stored on your device. If you are having any difficulty using your UVA Mobile ID to complete a transaction, report any issues to the Cavalier Card Office at [email protected] or contact 434-924-4508 so we can investigate.
➢ Does it cost anything to use the UVA Mobile ID?
These is no cost to use your UVA Mobile ID in your Google Wallet.
➢ Do I have to have a photo?
Yes, an approved photo is required for eligibility.
➢ Is this just for students?
Students, faculty, staff, and approved affiliates are eligible as long as they meet all device and software requirements.
- New students and employees are encouraged to activate a UVA Mobile ID, with physical UVA Academic ID cards available instead for those who prefer or require one.
- Current cardholders may continue the usage of their physical UVA ID card. However, if they activate their UVA Mobile ID, the physical UVA ID cards will automatically deactivate.
To switch from a UVA Mobile ID to a physical UVA ID card, visit the Cavalier Card Office during business hours. There is a $25 fee for a card replacement.
➢ How do I use the UVA Mobile ID or meal plans on my account from my phone?
The same way you have always used your plastic card — simply tap the reader with your phone instead of your card.