Use your physical ID card to access the location where you are having an issue. Then complete the following form to help us improve the use of the Mobile ID app. Date & Time of Issue Date & Time of Issue: Date Date & Time of Issue: Time Location of Issue If possible, input number on side of reader in addition to the physical location Description of What Happened at the Door (i.e., light flashed, light did not flash, beep sound, click sound, nothing happened, etc.) Contact Info Name UVA Email